Rocketizer is Shiprocket's AI company. We deploy agents that operate commerce for India's 500,000+ brands — from NDR resolution to ad optimization to inventory forecasting. Built on the same stack that already powers Twenty2, Copilot, and Trends AI.
A founder in Kanpur running a ₹2 Cr D2C brand is still replying to WhatsApp inquiries at 11pm. A social seller in Surat copies order details from Instagram DMs one by one. A beauty brand hits Diwali with 14 tools, 6 spreadsheets, and a CS SLA nobody is hitting.
The world is solving commerce AI for Shopify-native retailers with English-speaking customers. India needs something else entirely — 22 languages, 40% COD, festival-tuned demand, WhatsApp-first buyers, unstructured addresses, a courier marketplace nobody outside India has ever had to reason about.
Rocketizer's agents are built for here. Not ported from somewhere else.
Pre-configured, pre-trained on the Shiprocket commerce graph, and ready to take work off your team. Most deployments go live in under 30 days.
Every agent is named, versioned, measurable. No orchestration layer — they orchestrate themselves.
Agents talk to your buyers in Hindi, Tamil, Bengali, English — whatever they write in — and take action, not just answer. Order status, returns, re-attempts, refunds, complaints: resolved, not queued.
Catalog, questions, COD orders, UPI checkout, tracking, returns — all in one thread. For brands without a website or social sellers who live on WhatsApp.
When a courier flags "door locked" or "buyer unreachable," Namita auto-calls the customer in their language, reschedules with the courier, and closes the loop — in minutes, not days.
Before COD orders dispatch, Virat calls and confirms. Weeds out fake numbers, gauges buying intent, switches hesitant buyers to prepaid via UPI. The RTO Shield's voice arm.
Pulls abandoned checkouts from Shiprocket Checkout, launches WhatsApp nudges at the right time with the right offer — trained on which SKU-PIN combinations actually convert on which incentive.
From "where is my order" to reviews, returns, refunds, warranty. Lives on WhatsApp and in your panel. Replaces L1 support entirely. Escalates the 8% that need a human — with full context.
tomorrow, 6–9pm. Would you prefer prepaid via UPI to skip the re-attempt? ₹50 off on the order if you do.
Took an NDR alert at midnight. Called the buyer in Tamil. Rescheduled with the courier. Converted COD to prepaid via UPI. Applied a margin-safe incentive. Closed the loop — before anyone at the brand logged in.
These exist because of Shiprocket. No AI company in the world has seen more Indian shipments than we have — and these agents inherit that. The reason D2C brands sign Rocketizer even if they never use another family.
For every shipment, picks the courier that maximizes delivered-profit. Weighs cost, speed, zone reliability, RTO probability, weight-dispute history. Trained on 2 million shipments a day.
Flags fraud, triggers COD verification, suggests prepaid nudges. Typical brand cuts RTO from 28% to 14% in 60 days — a margin step-function few other interventions can match.
Weight discrepancy disputes are a margin leak nobody has time to chase. Arjun auto-files them, pulls Shiprocket's weight images as proof, recovers 70–85% of contested charges — without a ticket ever opening.
Indian addresses are unstructured poetry. Meera parses "opposite Punjabi dhaba near Jain temple," geocodes it, predicts delivery confidence, flags which need phone-verification before dispatch.
For SKUs that promise same-day or next-day, Rohan picks between Shiprocket Quick, dark-store partners, and D2H couriers based on SLA, cost, and buyer zone. Built for the new quick-commerce default.
Whole ops in natural language. Autopilot replaces the 90 dashboards your CS and ops teams flip between. Anaya reconciles remittances and preps GST. Ten hours a week, back.
"Push today's Amazon orders to Shiprocket, surface under ₹80, escalate weight mismatches." Whole ops in natural language. MCP-native. Production-grade.
Reconciles COD remittances, catches gateway mismatches, preps GSTR-1 & 3B, flags HSN mis-tagging. Trained on Indian tax rules — not ported from US SaaS.
Cross-warehouse stock, reorder points tuned to demand signals from Trends AI, supplier lead-time tracking, festival buffer modeling.
SEO titles, HSN codes, Instagram carousel, WhatsApp quick-replies, Shopify listing, Amazon A+ content — in 12 languages, from a single photo.
Shadows your human agents, drafts replies, scores tone, flags escalations. Turns a 5-person CS team into a 15-person one — without a single new hire.
Shiprocket sees the final truth of every transaction — the shipped order. Growth agents that read CAC against delivered orders, not attribution-game clicks. No vanity. Real ROAS, honest numbers.
Builds and optimizes Meta & Google campaigns. Writes on-brand copy, generates 30 variants, paces spend, reads CAC against delivered orders.
Cross-references 2M daily orders against creator tag-data. Identifies Indian creators whose audience actually converts for your category. Drafts outreach, tracks performance.
One agent, three channels, one calendar. Writes content, picks cohorts, schedules around the Indian calendar. Measures lift honestly — not vanity sends.
Generates SKU-specific landing pages for each ad cohort. Dynamic copy, proof, checkout. Squeeze conversion 2-3× vs a generic homepage.
Listings, pricing, repricing, PPC across all three marketplaces simultaneously. Cross-channel margin optimization. Reads the commerce graph for elasticity.
Built on Trends AI — conversational analytics over Shiprocket's commerce graph. These agents answer questions no standalone AI company in India can: where your AOV sits vs top-decile in your category, what's trending in tier-2 next month, which PIN codes will carry your Diwali.
"What should my kurta cost in Delhi vs Bengaluru?" Looks at comparable SKUs across 500K brands, discount ladders that actually converted, zone-level elasticity.
Where does your AOV, repeat rate, CAC, RTO sit vs the top quartile in your category? Answerable because we see anonymized data across the category. Nobody else in India can answer this.
SKU-level demand projection, factoring festivals, weather, category seasonality, your marketing calendar. Drives Karan's buy recommendations.
Segments your base against category-wide patterns. Tells you which cohort to protect, which to reactivate, which to let go.
Tracks competitors' pricing, delivery speed, category share — from the shipping-and-buying layer. Signals when a competitor changes pricing before it shows up on their site.
A D2C beauty brand and a WhatsApp-only homepreneur need different agent stacks.
We ship pre-configured playbooks — tuned bundles of 5–8 agents — to the real shape of your business.
Size, fit, try-at-home, returns — the three things that make or break apparel margins.
High-touch category. Regimen building, ingredient Q&A, refill timing — these are the conversion levers.
Cold-chain, dietary filters, regional cuisine. Most festival-sensitive category in India.
The killer problem: fraud-driven RTO. The killer opportunity: post-purchase install & support as retention.
India's largest seller segment. They need everything — catalog, checkout, shipping, CS — in one thread.
The fastest-growing cohort on Shiprocket X. Customs, FX, multi-market listing — all handled.
Names redacted where requested. Rocketizer is in closed beta with 120 brands across apparel, beauty, food, electronics, and social commerce.
Four representative deployments from Q1 '26.
Before Rocketizer: 11 CS agents, 18-hr median response, CSAT 3.8/5, peak-season collapse every Diwali. Eight weeks later: Samar takes size queries, Priya handles delivery chase and returns — in Hindi, Tamil, and English. Human team redeployed to high-value personal-shopping conversations.
Single-operator brand selling handcrafted bangles. Was spending Saturdays copying Instagram DMs into Shiprocket, chasing couriers, reconciling UPI screenshots. Now Autopilot does it all through one conversation. She launched a second product line with the freed time.
Meta's attribution was overcounting success; the brand was scaling losers. Sia reads performance against final delivered revenue — the truth Shiprocket already owns. Spend reallocated in 3 weeks. Shivani confirmed they now sit in the top decile for F&B CAC efficiency.
Mid-premium consumer electronics: high AOV, high COD, high fraud. Kavya blocked 38% of risky COD pre-dispatch (61% of those converted to prepaid via WhatsApp nudge). Dhruv picked higher-reliability partners for the rest. Unit economics fundamentally different.
Every agent is pre-trained on Indian commerce. We don't build from scratch — we configure, connect, tune, expand.
Most playbooks go live in under 30 days.
Link your Shiprocket account. We read 90 days of data. Return a one-page verdict: where an agent creates >₹1L/mo in value, and where it doesn't.
Pick your playbook. We connect to Shopify, Razorpay, Meta, WhatsApp, your warehouse. Config-first. Code only when genuinely needed.
Agents run in shadow mode — they see every conversation, propose every action, but a human signs off. Tune voice, flows, guardrails against real traffic.
Graduated rollout. Human escalation paths defined. Sub-500ms voice SLA. Dashboards live on day one. Expand to the next family in month 2.
Rocketizer inherits 14 years of Shiprocket's commerce DNA — data, integrations, courier relationships, merchant trust.
A structural head-start no standalone AI company in India can match.
Our agents don't just know what an Indian commerce transaction looks like. They've been trained on millions of them. The typical weight of a sari shipment. COD conversion in Alwar versus Coimbatore. Which courier actually delivers reliably in Leh.
When Namita calls a buyer about a failed delivery, she's using the same courier APIs that move ₹28,000 Cr of GMV a year. When Shivani compares your AOV to the category, she's reading anonymized data from 500,000 brands — opt-in, DPDP-first by construction.
Our proprietary voice model, named for the Eighth Schedule. Powers every voice agent Rocketizer ships.
Live inside every Shiprocket seller panel since Nov '24. Processes orders, queries billing, schedules pickups — in eight languages.
Conversational analytics over 500K merchants. Pin-code demand, category benchmarks, repeat-cycle analysis — answerable for the first time.
Model hosting + observability + intelligence + security. Built for agents at commerce scale. Used internally today, opening to the ecosystem next quarter.
Most agencies sell chatbots. We ship agents that take delivery failures at 2am, call the customer in Tamil, reschedule with Delhivery, and update your Shopify notes — before your team logs in.Rocketizer's operating principle, written on day one
One self-serve tier for social sellers. One managed tier for growing D2C. One enterprise tier for brands at ₹100 Cr+.
Same agents — differing only in how much we operate them for you.
Connect your shop. We read 90 days of data. We come back with the one agent that would create the most value for your brand in the next 90 days. If it's not compelling, you walk. No sales call. No fluff.